Shipping & Returns

FREE standard shipping in the U.S. (all 50 States) for orders of US$49.99 and over. Certain Individual item(s) under $49.99 may qualify for free shipping at times –– please refer to individual product pages. 

Expedited U.S. shipping (USPS Priority 2-3 days* after processing)
is available at $3.85 for orders of US$49.99 and over. Please select from the pull-down menu at Checkout. 

U.S. Orders under US$49.99 will have a standard shipping fee of $4.50 and an expedited option.

Most orders in stock will be shipped within 24-48 hours on business days from either our California or Honolulu facility.
Please allow more processing time during peak shopping season(s), holidays, high order volume periods or if there are special requests in your order.

CANADIAN ORDERS:
Both Standard shipping (9 days and up*, no real-time tracking beyond ship notification) AND Priority Shipping (4-8 days* with full tracking) are available.

For orders U.S.$200 and over, only USPS Priority Mail is offered for your package's protection. Shipping Rate is calculated based on tiers of order amounts (the higher the more economical): (USD) $49.99 and under, $50-99.99, $100-149.99, $150-199.99, $200-299.98, $299.99 and over. Due to distribution agreement with certain suppliers, we regret that free shipping cannot be offered outside of the U.S..

(*duration is a reference provided by USPS only and may depends on any Customs Clearance. Customers are responsible for any customs duties). 

Signature Confirmation (paid by us) may be required for orders over $200.

Tracking information will be provided upon shipment of the order.
Tracking updates on USPS.com may not be real-time and may show a lag of up to 1.5 days. We regret that we are not responsible for tracking updates, package lost or not received if tracking shows a 'delivered' status. Please address any delivery issues with your local mail carrier / USPS, as USPS requires personal information of the recipients and their residence upon tracking inquiry, which we are not authorized to provide.

All skincare and beauty products are final sale due to hygienic reasons. We appreciate your understanding as we strive to stay viable and bring these premium Australian imports to American consumers. We hope you enjoy our free or low shipping rates, and we continuously strive to provide excellent shopping experience and customer service to you.